As of July 30th 2021, we will be implementing a Booking Policy. We wanted to give everyone plenty of notice.
What this means for you is:
Our COVID Plan requires us to allocate additional time to ensure COVID cleaning protocol is met between each appointment. This new booking policy will ensure we give all our clients the right time allocation for their appointments – inclusive of, the additional preparation required and to keep everyone on time.
What happens with your booking fee:
On the day when your treatment is completed you will then have the option of two things –
1. To use your booking fee and only pay the remaining amount.
2. You can roll that booking fee over to secure your next appointment.
We do understand that you may not be able to come to your appointment times and if that is the case all you need to do is to let us know and we will be able to reschedule you. To have an appropriate opportunity to re-allocate this appointment spot to somebody else, we will ask you to give us 72 hours' notice when changing your appointment. Please note that if you reschedule or cancel your appointment with less than 24hours notice your booking fee will be non-refundable.
We are looking at the whole ecology of the business with every single client considered equally.
Of course, if you have any questions please don’t hesitate to ask.